PPA FAQs

GENERAL INFORMATION

Who is the PPA?

The Private Pension Administrator (PPA) is a body approved under section 139C of the Capital Markets and Services Act 2007 to perform the function of record keeping, administration and customer service for members and contributors in relation to contributions made in respect of a private retirement scheme. All PRS applicants are required to open an account with the PPA and upon successful creation of the respective account, the PRS applicants are subsequently referred to as PPA members.

What does the PPA do?

To find out more on what PPA does, please refer to the PPA tab on our website
PPA > About PPA > About Us.

What is the difference between PRS Provider, PRS Scheme Trustee and PPA? How do they all co-relate to each other?

To find out more, please refer to the PRS tab on our website for further details on PRS Structure, PRS Provider and PRS Scheme Trustee. For PPA, you may refer to the PPA tab on our website  PPA > About PPA > About Us.

How do I become a PPA Member?

For more details on PPA membership and member services, please refer to the PPA tab on our website PPA > Member Services > Membership.

PPA ACCOUNT ADMINISTRATION

How do I set-up PPA Online Account for the first time/ obtain First Time Login password?

For PPA Account Administration matters, please refer to the PPA tab on our website
PPA > Member Services > Account Servicing.

How do I change my password?

For PPA Account Administration matters, please refer to the PPA tab on our website
PPA > Member Services > Account Servicing.

My account has been locked-out, what should I do?

Please contact PPA Call Centre at 1-300-131-PPA(772) or e-mail AskPPA@ppa.my for assistance.


Why has my account been locked-out?

Your account has been locked out due to the below possible reasons: –

(i) Exceeded the number of attempts allowable for login (more than 3 attempts); or
(ii) New password had not been saved properly during change of password process.

Please contact PPA Call Centre at 1-300-131-PPA(772) or e-mail AskPPA@ppa.my for assistance.

My account has been locked-out and I wish to re-set my password. What should I do?

Please contact PPA Call Centre at 1-300-131-PPA(772) or e-mail AskPPA@ppa.my for assistance.

I wish to update my personal details, what should I do?

Kindly contact your PRS Provider to effect the changes.

COMPLAINTS

Where do I go to lodge a complaint?

For further details on Complaint Handling please refer to the PPA tab in our website
PPA > Member Services > Account Servicing: Complaint Handling.